FAQ
● Order Processing Period
It takes 5~7 days to process the order and prepare shipping since many of our products are ordermade or handmade.
● Delivery Period (Shipping Time)
Recently, delay in international shipping is happening very frequently due to flights schedules reduction & increased shipments volume caused by COVID-19.
Our current estimate of delivery time after being shipped out is :
◆ Japan, Singapore : ±2 weeks on average.
◆ The rest of the countries (including the US) : ±3 weeks on average.
Therefore, it takes approximately 3~4 weeks in total on average to receive the earrings to your hands after placing an order. (But it is only an average data and it may take longer or shorter depending on the current flight situation & how busy your country’s customs office and post offices are.)
Please keep in mind the global situation before ordering.
Yes! You receive the tracking number for your parcel on your order page after your parcel is shipped out. Then you can track your parcel by its tracking number on the official website of your country’s post office.
(For Singapore and Hawaii, we use Qxpress.
Tracking page : https://www.qxpress.net/Customer/PopupTraceParcels
For Japan, we use Sagawa or Ecohai. For Japan, tracking service is available after parcel arrives in Japan.
For the rest of the countries, you can track your parcel on the official website of your country's post office.)
Recently, delay in international shipping is happening very frequently due to flights schedules reduction & increased shipments volume caused by COVID-19.
Usually, the interval that takes longest time to show next tracking update is after it leaves Korea and enters your country for customs clearance. If your parcel doesn’t show any tracking update for a long time after it exited Korea, it is most likely that it has already arrived to your country’s airport and is still queued up for customs clearance. (There is no tracking update because they aren’t scanned yet.)
Please wait patiently until it shows tracking update. But if there isn’t any update after a month it left Korea, please contact us via our email or Instagram message.
(Email: aimelbie@naver.com / Instagram: @aimelbie)
Then we will help you as soon as possible. If the parcel has been lost, we will take responsibility of it by sending a new parcel.
You may be charged of customs tax and import duties by your country’s customs office. It is importers(customers)’ rightful and legal responsiblity to pay for them.
AIMELBIE is not reponsible to pay the tax on behalf of you. Also, order cancelation request made in order to avoid paying tax is not accepted.
Customs policies vary widely for every country, so please check with local authorities prior to placing your order.
Change in shipping information(address, phone number, etc) is not available once the order has been made. Please cancel your order as soon as possible and make a new order with the correct shipping information. However, once the order has been shipped out, cancelation of the order is not available, nor a refund.
Therefore, always be cautious to write accurate shipping information!
Due to nature of international shipping, refund or exchange request by a mere change of mind is NOT accepted. Refund/Return is available only when you received defective or wrong products. In this case, please contact us via our email or instagram message within 2 days of receiving products.
(Email: aimelbie@naver.com / Instagram: @aimelbie)
Also, cancellation/refund request due to a delay of arrival is not accepted because of the uncontrollable nature of international shipping. The shipping period that are explained in the shipping policy page(click) is only an average data, and a reference for you to estimate the delivery date. Also, shipping period does not include customs clearance processing times, which may vary by every country.
We sincerely apologize for the inconvenience!
In this case, please contact us via our email or instagram message within 2 days of receiving products.
(Email: aimelbie@naver.com / Instagram: @aimelbie)
We will help you as soon as possible by sending a new product or giving a refund.
You can reach us via Instagram message or an Email!
(Email: aimelbie@naver.com / Instagram: @aimelbie)
However, we actually prefer Instagram message over Email because we check Instagram messages more often, and it is easier to chat in an 1:1 conversation manner through Instagram. But please contact us in the way whichever is easier for you.
